Our values and commitments
Customer satisfaction
Responsiveness
Proximity
Expertise
Innovation
Dedication
At SFAN Laboratoire, we bring together the expertise and know-how of our employees to ensure optimal support for our customers throughout their projects.
SFAN is particularly committed to quality, responsiveness and proximity.
We conduct an annual in-depth satisfaction survey among our customers. In 2022, this revealed a satisfaction rate of over 90% on all aspects of our services (availability, quality of formulations, quality of packaging, deadlines, prices etc.).
Based on regular dialogue, we wish to establish long-lasting and high-quality relationships with our customers, in order to develop future projects together and continue to improve.
Our customers' satisfaction is our priority.
93
of our customers are satisfied or very satisfied with their business relationship with SFAN. *
92
of our customers are satisfied or very satisfied with the quality of SFAN's support during product development. *
* 2022 satisfaction survey.
Innovation
We regularly invest in our R&D, facilities and infrastructure in order to better anticipate our customers' needs and to enhance our collaborations. We are constantly sourcing new raw materials and new forms of packaging to meet market trends.
Our R&D centre is dedicated to the creation of formulas and solutions incorporating the latest innovations.
+ 1500 formulas have been developed by SFAN since its inception.
91 new products have been validated and launched on the market in 2021.
Quality and food safety
The quality and conformity of our food supplements are an absolute priority for SFAN Laboratoire.
Our finished products are systematically subjected to microbiological, physico-chemical and organoleptic analyses to guarantee their safety and quality.
Our raw material suppliers are also subject to regular assessments.
Our certifications
Environment and CSR
As part of our Corporate Social Responsibility (CSR) approach, we help tackle the challenges of sustainable development by integrating environmental concerns into our operations. Through the extensive feedback we receive from our customers and local partners, we are gradually reducing our environmental footprint while contributing to the development of the local economy.
Among the actions implemented in 2022, we have secured the supply of plants through short circuits in order to offer you food supplements of 100% French origin.
We are investing in processes that allow us to reduce our energy footprint while offering you products with better organoleptic properties.
We listen to our employees and we favour a balanced, serene and caring work environment, optimising working conditions and promoting diversity and inclusion within our company.